From inquiry to test drive to first service to insurance renewal — every touchpoint on a channel customers actually answer. Sub-tenants for OEMs running 50+ dealerships under one brand.
AutoPrime Motors
online
Test drive for the new Swift?
10:30 AM
🚗 Maruti Swift 2026 From ₹6.49 L · 6 airbags · Sunroof 📎 Brochure attached. Available test slots:
10:30 AM ✓✓
Sat 11 AM
10:31 AM
✅ Test drive booked, Sat 11 AM at AutoPrime Andheri. Executive: Amit · 📞 +91 98xxx xx456
10:31 AM ✓✓
📌 Reminder: test drive tomorrow at 11 AM. Free parking; bring driving license.
Fri 4:00 PM ✓✓
Built on the technology businesses trust
Sound familiar?
Inquiries from Meta ads die in three different inboxes
Lead Ads land in Meta. The form fills land in CRM. Walk-in inquiries scatter across executives' personal phones. The hot lead from this morning's spend is in someone's pocket — nobody's followed up.
Service reminders go out by SMS and get ignored
Six-monthly service is the highest-margin recurring touchpoint a dealer has. SMS reminders open at 22%; the customer drives 6 km extra to the corner garage instead of returning to the dealership.
OEM-to-dealer hand-off has no shared visibility
The OEM runs a national WhatsApp campaign; leads get distributed to 80 dealers. Nobody at HQ can see which dealer responded in 5 minutes, which in 5 hours, which never.
The four pieces
Click-to-WhatsApp ads, website inquiries, and walk-in WhatsApps land in a single dealership inbox. Qualifier flow asks model, budget, and trade-in. Test drive booked from live calendar slots. Executive assigned automatically.
Six-monthly service due, free check-up, recall-related notifications — automated templates fire from your DMS or service-history file. T-7d nudge, T-1d confirm, post-service feedback.
A car brand runs the parent account; each dealership is a sub-tenant. Brand HQ sets templates, runs national campaigns, and sees per-dealer response time. Dealers handle their own inboxes and bookings without seeing other dealers' data.
Insurance lapse is silent revenue leak. Renewal reminders 60, 30, 15 days before expiry — with one-tap "Renew now" linking to a quote flow. Same pattern for AMC renewals and warranty extensions.
A click-to-WhatsApp ad on Meta drops the buyer into a chatbot. The bot qualifies on model, budget, and trade-in. Test-drive slots from the dealership's calendar surface as buttons. Executive assigned by area or model expertise. Brochure delivered inline. Lead writes to your CRM with full conversation history.
Blocks
Keyword: "PROMO"
Incoming message match
Welcome + menu
Template: welcome_v2
Button reply?
Check: reply_id
YES
Send offer
NO
Assign agent
From the customer's first service onwards, your service module fires reminders T-7d ("service due next week"), T-1d ("slot for tomorrow at 10 AM?") and post-service ("how was your experience?"). Insurance and AMC renewals follow the same cadence at 60/30/15 days before expiry. Pickup-and-drop coordination handled in the same thread.
AutoPrime Service
online
Hi Rahul — your Maruti Swift's 6-monthly service is due next week. 🛠️ Routine + brake check + diagnostics 💰 Estimated ₹3,200 🚗 Pickup-and-drop available.
Mon 9:00 AM ✓✓
Book Slot
Mon 9:08 AM
✅ Booked — Sat 9 AM. We'll send pickup details Friday.
Mon 9:09 AM ✓✓
Service complete ✅ Your Swift is ready for pickup. How was your experience today?
Sat 1:30 PM ✓✓
An automaker runs a national WhatsApp campaign for the new model launch. Each dealership receives the leads scoped to its catchment area; the brand HQ sees per-dealer response time, conversion rate, and test-drive bookings in one dashboard. Underperforming dealers surface immediately; HQ has data to act on.
Contacts
2,847 total · 5 segments
What your customers see
Real WhatsApp threads — drop them straight into your account or use them as starting templates.
AutoPrime Motors
online
Looking at the new XL6
10:15 AM
🚙 Maruti XL6 2026 From ₹11.30 L · 6-seater · 360° camera Quick question — petrol or diesel preference?
10:15 AM ✓✓
Petrol
10:16 AM
Got it. Test-drive slots at AutoPrime Andheri:
10:16 AM ✓✓
Sat 11 AM
10:17 AM
✅ Test drive confirmed Sat 11 AM. Executive Amit will message Friday to confirm.
10:17 AM ✓✓
AutoPrime Service
online
Hi Rahul — your Maruti Swift's 6-monthly service is due next week. 🛠️ Routine + brake check + diagnostics 💰 Estimated ₹3,200 🚗 Pickup-and-drop available.
9:00 AM ✓✓
Book Slot
9:08 AM
Slots next week:
9:08 AM ✓✓
Sat 9 AM
9:09 AM
✅ Booked. We'll send pickup details Friday.
9:09 AM ✓✓
AutoPrime Insurance Desk
online
Hi Rahul — your Swift's insurance expires in 30 days (15 June). We've pulled three best-fit quotes for your renewal:
10:00 AM ✓✓
See Quotes
10:11 AM
📎 Quotes PDF attached. Lowest premium ₹4,890 (HDFC ERGO) · NCB protected. Best add-ons ₹6,210 (Bajaj Allianz) · zero-dep + engine cover.
10:11 AM ✓✓
Renew Now
10:14 AM
Integrations
Connect natively where we have direct adapters. Use webhooks or our REST API for everything else. Honest status flags — we don't pretend an integration ships when it doesn't.
Salesforce Automotive Cloud
Dealer CRM (enterprise)
Via API / WebhookGeneric DMS via Webhook
Dealer management
Via API / WebhookRazorpay
Payments (deposits, service)
AvailableGoogle Calendar
Test-drive & service slots
AvailableMeta Ads (Click-to-WhatsApp)
Advertising
AvailableBy the numbers
Open rate
98%
WhatsApp industry-wide; vs ~22% for SMS
Unlimited dealers per OEM account
Always
Add the entire dealer network — no per-dealer cap
0% Meta markup
Always
Direct billing to your Meta Business Account
FAQ
Don't see your question? Email me at [email protected] — I read and answer every one personally.
Yes. A qualifying flow asks the model, fuel type, and budget; live calendar slots from your dealership's calendar surface as buttons. The customer taps a slot, the booking writes to your calendar, and an executive is assigned automatically. Reminders go out at T-1d. No phone tag.
Reseller plan. Each dealership is a sub-tenant with its own leads, inbox, and team. OEM HQ runs the parent account: pushes templates, runs national campaigns, sets policy. Dashboards roll up per-dealer response time, conversion, and NPS so HQ knows which dealers need help.
Yes. Most modern DMS platforms expose webhooks for service-due, vehicle-history, and customer events. WhatsMark consumes those webhooks to trigger templates (service reminders, insurance renewals). Outbound replies and confirmations write back via webhook so DMS records stay synced.
Yes — the most reliable trigger is your DMS or a daily-uploaded service-history CSV. Each reminder template fires at T-7d before the service due date. Customers can book a slot in-thread; the slot writes back to your workshop calendar.
Unsubscribe is a single-tap reply in any template (Reply STOP). The contact is marked unsubscribed; all future marketing-template sends to that contact are blocked automatically. Utility messages tied to active service appointments still flow because they're not marketing.
Yes — that's the design. Each executive logs in with their own credentials. Conversations can be assigned, transferred, and resolved. Internal notes are private to your team. Conversation history persists across the customer's lifetime, so the executive who picks up tomorrow has full context.
Meta publishes per-conversation rates by country and category (utility, marketing, authentication). Service reminders and order confirmations fall under utility — the lowest-cost category. WhatsMark adds 0% on top — Meta's published rate is exactly what you pay, billed directly to your Meta Business Account. The platform subscription is separate.
Industries we also serve
Lock in lifetime pricing. Help shape the platform. Get a direct line to the founder. Or just start with the Free plan and scale when you're ready.
