Itineraries get lost in long email threads
The traveler is at the airport; they need the hotel address, the driver's number, and the check-in voucher. Scrolling through a 14-message email thread on hotel Wi-Fi is the wrong UX.
WHATSAPP FOR TRAVEL & HOSPITALITY
Run bookings, itineraries, and guest comms on the channel travelers actually check.
Send booking confirmations, pre-arrival info, on-trip support, and post-stay reviews on WhatsApp. Multi-property mode for hotel groups; multi-client mode for travel agencies running 50+ itineraries a month.
Get Started — Free ForeverFree forever · No card required
9:41
TravelEase
online
✈️ Booking confirmed! Goa Getaway · 3N/4D 📅 15–18 Dec · Taj Fort Aguada 🎫 PNR: TE-9X8K2
9:15 AM ✓✓
📎 Full itinerary attached. Check-in opens 24 hours before departure.
View Itinerary
Contact Support
9:15 AM ✓✓
🌴 Welcome to Goa! Hotel reception is at the lobby; our local rep Anjali (📞 +91 98xxx xx111) is on call all trip.
Dec 15 2:00 PM ✓✓
Need a late checkout on Sunday — possible?
Dec 17 10:30 AM
Sorted ✅ — late checkout till 2 PM confirmed at no charge.
Dec 17 10:32 AM ✓✓
Built on the technology businesses trust
🤩 We're Official
Official WhatsApp
Business Cloud API
0% markup on
Meta charges
Custom domain
supported
Sound familiar?
Three things every D2C team already lives with
OTAs eat 15–25% commissions on direct bookings
Every guest who books through Booking.com or Expedia costs the property a quarter of the room rate in commission. WhatsApp-first direct booking saves that margin.
Pre-arrival upsells never reach the guest
The hotel sends a "would you like an airport pickup?" email three days before check-in. It's read in 18% of cases. The same offer on WhatsApp is read in 95%.
The four pieces
What you actually need to run WhatsApp marketing at scale
Booking confirmations + full itinerary delivery
The moment a booking is created, a WhatsApp message with PNR, dates, accommodation, and a PDF itinerary goes out. Re-deliverable on demand if the guest asks for it again from any device.
Two-way guest support during the trip
Guests message your travel team or hotel reception directly on WhatsApp. Shared inbox routes the question to the right desk; full conversation history follows the guest.
Multi-property mode for hotel groups & DMCs
A 12-property hotel chain or a DMC running multiple destinations sets up sub-tenants per property or per destination. Each property keeps its inbox; the parent group sees rollup metrics.
Pre-arrival upsells and post-stay reviews
Templated nudges 7 days before, 24 hours before, and the day after — airport pickup, dining reservation, room upgrade, post-stay review. Each tied to a payment link if needed.
Scenario 01 / Booking flow
Confirm bookings, drop the itinerary the moment the payment clears.
A booking webhook from your reservation system fires the moment payment is captured. WhatsApp delivers a structured message with PNR, dates, accommodation, and a PDF itinerary. T-7d sends a packing checklist; T-1d sends the check-in / online-check-in link. The traveler has everything they need at every step.
- Booking webhook from your PMS or reservation engine
- PDF itinerary, voucher, and dynamic check-in link delivered inline
- Pre-arrival sequence (T-7d, T-1d) with relevant nudges
- One-tap "Contact support" routes to your team inbox
app.whatsmark.io/flows/builder
Blocks
⚡
Trigger
💬
Message
↕
Condition
⏱
Delay
🎯
Action
TRIGGER
Keyword: "PROMO"
Incoming message match
MESSAGE
Welcome + menu
Template: welcome_v2
CONDITION
Button reply?
Check: reply_id
YES
Send offer
NO
Assign agent
Scenario 02 / On-trip support
Be the local guide, without the local rep living on their phone 24/7.
During the trip, guests reply to a single WhatsApp number. Reception, concierge, and the on-the-ground rep share an inbox; the right person picks up. Common requests (late checkout, restaurant booking, taxi) route to a chatbot first; only escalations reach a human.
- Shared team inbox across reception, concierge, and operations
- Chatbot handles top 5 routine requests; humans handle escalations
- Multi-language replies (auto-detect; supported by Cloud API)
- Conversation history persists across stays for repeat guests
9:41
TravelEase
online
Need a late checkout on Sunday — possible?
Sat 11:30 AM
✅ Sorted — late checkout till 2 PM at no charge.
Sat 11:32 AM ✓✓
Also need a cab to the airport Monday at 3 PM.
Sun 9:00 PM
Cab booked 🚗 Driver Suresh will be at the lobby at 3 PM. +91 98xxx xx234
Sun 9:02 PM ✓✓
Scenario 03 / Hotel groups & DMCs
Run twelve properties under one parent brand — each isolated, all reportable.
A hotel group or destination management company sets up one master account; each property or destination is a sub-tenant. Property managers run their own inboxes and templates. The parent group gets unified reporting on bookings, response times, and post-stay scores across all locations.
- Sub-tenant per property or destination — isolated guest data
- Shared brand-level template library
- Rollup dashboards (booking volume, response time, NPS) at the group level
- Per-property staff caps with no global per-seat fee
app.whatsmark.io/contacts
Contacts
2,847 total · 5 segments
All 2,847VIP 184New (30d) 512Trial 67
NamePhoneTagsSource
AS
Aarav SharmaVIPMumbai
CSVPP
Priya PatelNewDelhi
APIRV
Rahul VermaTrial
CSVSI
Sneha IyerVIPBangalore
ManualKG
Karan GuptaLead
APICSV · API · Manual
What your customers see
Sample messages for travel agencies and hotels
Real WhatsApp threads — drop them straight into your account or use them as starting templates.
Booking confirmed
9:41
TravelEase
online
✈️ Booking confirmed — TE-9X8K2 📅 15–18 Dec · Goa Getaway 3N/4D 🏨 Taj Fort Aguada · Sea-view room 🚗 Airport pickup included
9:15 AM ✓✓
📎 Itinerary, vouchers, and travel insurance attached. 📞 Local rep Anjali · +91 98xxx xx111
View Itinerary
Add to Calendar
9:15 AM ✓✓
Add to Calendar
9:18 AM
Calendar invite sent. Have a great trip ahead. 🌴
9:18 AM ✓✓
Pre-arrival (T-1d)
9:41
Coastal Resorts Goa
online
Hi Aarav — looking forward to hosting you tomorrow at Coastal Resorts Goa.
10:00 AM ✓✓
🛏️ Sea-view King Suite · Check-in 2 PM 🚗 Airport pickup at 1:15 PM (driver Suresh, +91 98xxx xx234) 🍽️ Welcome dinner at 7:30 PM (table reserved)
Online Check-in
Add Restaurant Booking
10:00 AM ✓✓
Online Check-in
10:08 AM
Opening online check-in. Takes 90 seconds. ✨
10:09 AM ✓✓
Post-stay review (24h after checkout)
9:41
Coastal Resorts Goa
online
Hi Aarav — hope you had a great stay with us.
11:00 AM ✓✓
We'd love a quick review of your time at Coastal Resorts Goa. ⭐ Rate your stay
★★★★★
★★★★
Less
11:00 AM ✓✓
★★★★★
11:14 AM
Thank you! Want to share that on Google? It helps a lot. 🙏
Share on Google
Maybe Later
11:15 AM ✓✓
Integrations
Plays well with what you already use
Connect natively where we have direct adapters. Use webhooks or our REST API for everything else. Honest status flags — we don't pretend an integration ships when it doesn't.
Cl
Cloudbeds
Property management
Via API / WebhookeZ
eZee
Property management
Via API / WebhookHo
Hostaway
Property management
Via API / WebhookRa
Razorpay
Payments
AvailableGe
Generic Reservation Engine via Webhook
Reservation/booking
Via API / WebhookBy the numbers
Specific, defensible, no fabricated stats.
Open rate
98%
WhatsApp industry-wide; vs ~20% for email
OTA commission savings
15–25%
Direct WhatsApp bookings avoid OTA cuts
Unlimited team members
Always
Reception, concierge, ops — no per-seat fee
FAQ
Common questions, honest answers
Don't see your question? Email me at [email protected] — I read and answer every one personally.
Yes — WhatsApp Cloud API supports interactive list and button messages, plus rich attachments (PDF voucher, image gallery). The booking confirmation can carry a payment link from your gateway. Most groups pair WhatsMark with Razorpay or Stripe to take the payment in-chat without the guest leaving WhatsApp.
WhatsMark accepts a webhook from your PMS or booking engine (Cloudbeds, eZee, Hostaway, or a custom system) on booking-created, booking-modified, and booking-cancelled events. Each event triggers the matching template. Webhooks back to your PMS report customer replies, so your team has full context inside the system they already work in.
Yes — Reseller plan. Each property is a sub-tenant with isolated guest data, its own inbox, and its own staff team. The parent brand sets templates and reporting. White-label custom domain is supported, so guests of "Coastal Resorts Goa" never see WhatsMark or any sibling property in the URL.
WhatsApp Cloud API supports any Unicode language. WhatsMark's chatbot can branch on detected language and route to the right team or template variant. For human replies, the shared inbox supports any language your staff types.
WhatsMark scales horizontally — there's no per-second message cap on our side. Meta enforces tier-based throughput (Tier 1 → 1K/day, Tier 2 → 10K, Tier 3 → 100K, Tier 4 → unlimited). Your tier moves up as your sender quality stays clean. We coach you through tier upgrades when needed.
Yes — DMCs (destination management companies) and travel agencies are textbook multi-tenant cases. Each destination or each client gets a sub-tenant. The parent agency sees a master view; each destination team has its scoped inbox.
Meta publishes country-specific rates per category (utility, marketing, authentication). Travel utility messages (booking confirmations, itineraries, pre-arrival info) fall under the lowest-cost category. WhatsMark adds 0% — you pay Meta's rate exactly, billed to your Meta Business Account. Subscription is separate.
Industries we also serve
Different industry? Same playbook, tuned for fit.
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