Phone reservations mean missed calls and no-shows
Your host takes reservations by phone during the lunch rush. Half the calls go to voicemail. The guests who do book often forget — and a no-show table at 8 PM on a Saturday costs you the full cover.
WHATSAPP FOR RESTAURANTS & F&B
Reservations, orders, and the regulars who came back because you remembered them.
Handle table bookings, confirm reservations with a tap, run daily-special broadcasts, and bring back regulars — all on WhatsApp. Multi-outlet mode for restaurant groups managing a dozen locations.
Get Started — Free ForeverFree forever · No card required
Apply for Founding Reseller9:41
The Spice Route
online
Hi, table for 4 tonight at 8 PM?
3:45 PM
Hi! Table for 4 at 8 PM — just checking availability…
3:45 PM ✓✓
✅ Table confirmed — The Spice Route 👥 4 guests · 8:00 PM tonight 📍 MG Road, Bengaluru 🔖 Ref: TSR-4821
Confirmed ✓
Reschedule
3:46 PM ✓✓
Confirmed ✓
3:46 PM
⏰ Reminder — your table at The Spice Route is in 2 hours. See you at 8 PM! 🍽️
6:00 PM ✓✓
Built on the technology businesses trust
🤩 We're Official
Official WhatsApp
Business Cloud API
0% markup on
Meta charges
Custom domain
supported
Sound familiar?
Three things every D2C team already lives with
Aggregators take 18–25% on every order
Every delivery order placed through Zomato or Swiggy hands a quarter of the revenue to the platform. A direct WhatsApp order costs nothing in commission and keeps the guest relationship with you.
Daily specials die in unread emails and stories
You post the weekend special on Instagram at 10 AM. By noon, half your regulars haven't seen it. A WhatsApp broadcast to opted-in guests is read by 95% within minutes.
The four pieces
What you actually need to run WhatsApp marketing at scale
Reservation confirmation and no-show prevention
Every booking is confirmed by WhatsApp with a one-tap response button. A T-2h reminder goes automatically. Guests who don't confirm get a follow-up nudge — no-shows drop by up to 50%.
Direct takeaway and delivery orders
Regulars message your number, pick from a quick-reply menu, and order directly. Payment link from Razorpay closes the loop. No aggregator in the middle; full margin stays with you.
Multi-outlet mode for restaurant groups
Each outlet is a sub-tenant with its own inbox and staff. The group brand sees rollup reports — covers per outlet, no-show rates, response times. Central template library keeps copy consistent.
Daily special broadcasts and repeat-visit nudges
Broadcast today's specials to opted-in guests in the morning. Send a "we miss you" nudge to guests who haven't visited in 30 days. Both backed by a booking link and, optionally, a discount code.
Scenario 01 / Reservations
Confirm every booking, cut no-shows in half — automatically.
A guest messages your WhatsApp number for a table. A bot captures party size, date, and time; checks availability; and sends a structured confirmation with a one-tap "Confirmed" button. Two hours before the sitting, an automatic reminder fires. Guests who don't tap get a human follow-up. No-show rates drop by up to 50% with zero extra staff effort.
- Bot captures party size, date, and time from the conversation
- Structured confirmation with "Confirmed ✓ / Reschedule" buttons
- Automatic T-2h reminder — no manual follow-up needed
- Unconfirmed guests routed to a human for follow-up
app.whatsmark.io/contacts
Contacts
2,847 total · 5 segments
All 2,847VIP 184New (30d) 512Trial 67
NamePhoneTagsSource
AS
Aarav SharmaVIPMumbai
CSVPP
Priya PatelNewDelhi
APIRV
Rahul VermaTrial
CSVSI
Sneha IyerVIPBangalore
ManualKG
Karan GuptaLead
APICSV · API · Manual
Scenario 02 / Direct ordering
Take orders directly, keep 100% of the margin.
A regular messages to order their usual. Quick-reply buttons show today's menu categories. They pick items, get a summary, and pay via a Razorpay link — all without leaving WhatsApp. No aggregator commission. The ticket goes to the kitchen and a delivery ETA comes back on the same thread.
- Menu browsing via interactive list messages
- Order summary with edit option before confirmation
- Razorpay payment link closes the order in-chat
- Confirmation + estimated delivery time on same thread
9:41
The Spice Route
online
Hi, want to order the usual — butter chicken + garlic naan, delivery to HSR
7:15 PM
🛵 Order summary: 🍛 Butter Chicken (1) — ₹380 🫓 Garlic Naan (2) — ₹120 📍 HSR Layout, Bengaluru Total: ₹500 + delivery
Confirm Order
Edit
7:15 PM ✓✓
Confirm Order
7:16 PM
✅ Order confirmed! Pay here: spiceroute.in/pay/ord4821 Delivery in ~35 mins. 🍽️
7:16 PM ✓✓
Scenario 03 / Restaurant groups
Run twelve outlets under one brand, each with its own inbox.
A restaurant group sets up one master account; each outlet is a sub-tenant. Outlet managers handle reservations and orders in their scoped inbox. The group brand sees aggregated metrics — covers served, no-show rates, response times, daily order volume — across all locations in one dashboard.
- Sub-tenant per outlet — isolated guest data and staff logins
- Central template library (specials, reminders, nudges) for the group
- Rollup dashboard: covers, no-shows, orders per outlet
- Per-outlet staff caps with no global per-seat fee
app.whatsmark.io/contacts
Contacts
2,847 total · 5 segments
All 2,847VIP 184New (30d) 512Trial 67
NamePhoneTagsSource
AS
Aarav SharmaVIPMumbai
CSVPP
Priya PatelNewDelhi
APIRV
Rahul VermaTrial
CSVSI
Sneha IyerVIPBangalore
ManualKG
Karan GuptaLead
APICSV · API · Manual
What your customers see
Sample messages for restaurants and F&B brands
Real WhatsApp threads — drop them straight into your account or use them as starting templates.
Reservation confirmed + T-2h reminder
9:41
The Spice Route
online
✅ Reservation confirmed — The Spice Route 👥 4 guests · Sat, 10 May · 8:00 PM 📍 MG Road, Bengaluru · Ref: TSR-4821 Reply CONFIRM to hold or RESCHEDULE to change.
Confirmed ✓
Reschedule
3:46 PM ✓✓
Confirmed ✓
3:48 PM
Perfect — see you tonight at 8 PM. Your table is held. 🍽️
3:49 PM ✓✓
⏰ Reminder — your table at The Spice Route is in 2 hours (8:00 PM, MG Road). Looking forward to it!
6:00 PM ✓✓
Running 15 min late, is that okay?
7:52 PM
Absolutely — we'll hold your table till 8:20 PM. See you soon! 😊
7:52 PM ✓✓
Daily special broadcast
9:41
The Spice Route
online
🌶️ Today's special — The Spice Route Murg Malai Tikka Platter (4 pcs) · ₹599 Chef's signature marinade · Charcoal-grilled Available lunch + dinner. Book a table or order in.
Book a Table
Order In
10:00 AM ✓✓
Book a Table
10:14 AM
Great! How many guests and which day?
10:15 AM ✓✓
2 guests, tonight at 7:30
10:16 AM
✅ Table for 2 at 7:30 PM confirmed — Ref: TSR-4830. See you tonight!
10:16 AM ✓✓
Repeat-visit nudge (30-day lapsed)
9:41
The Spice Route
online
Hi Aarav — it's been a while! 🌶️ We've added some new dishes we think you'd love based on your last order. Book a table this week and get a complimentary dessert on us.
See New Menu
Book a Table
12:00 PM ✓✓
Book a Table
12:22 PM
Welcome back, Aarav! 🎉 What day works for you?
12:23 PM ✓✓
This Saturday at 8
12:24 PM
✅ Table confirmed — Sat, 17 May · 8:00 PM. Complimentary dessert is on us. See you Saturday!
12:24 PM ✓✓
Integrations
Plays well with what you already use
Connect natively where we have direct adapters. Use webhooks or our REST API for everything else. Honest status flags — we don't pretend an integration ships when it doesn't.
Pe
Petpooja
POS & kitchen management
Via API / WebhookRa
Razorpay
Payments
AvailableGo
Google Calendar
Reservation scheduling
Via API / WebhookGe
Generic POS via Webhook
Order management
Via API / WebhookMe
Meta Ads
Click-to-WhatsApp acquisition
AvailableBy the numbers
Specific, defensible, no fabricated stats.
Open rate
98%
WhatsApp industry-wide; vs ~20% for email
No-show reduction
Up to 50%
Auto-reminder + one-tap confirmation
Aggregator commission saved
18–25%
Direct WhatsApp orders bypass Zomato/Swiggy cut
FAQ
Common questions, honest answers
Don't see your question? Email me at [email protected] — I read and answer every one personally.
Yes. A bot captures party size, date, and time; checks your availability calendar; and sends a structured confirmation with a "Confirmed ✓ / Reschedule" button. No phone call needed. The entire booking is logged and accessible in the shared inbox for your front-of-house team.
WhatsMark sends an automatic T-2h reminder to every confirmed guest. The message includes a one-tap "Confirm" button. Guests who don't respond are automatically flagged for your team to follow up by phone. In our observed deployments this reduces no-shows by up to 50% without additional staff effort.
Yes — that's the direct-ordering flow. Your regulars message your number; the bot walks them through menu categories using interactive list messages; they confirm, and a Razorpay payment link closes the order. There's no aggregator commission. You keep 100% of the margin and the guest relationship stays with you.
Reseller plan. Each outlet is a sub-tenant with its own inbox, staff team, and WhatsApp number. You manage templates centrally and see a rollup dashboard — covers, no-shows, average response time — across all outlets. Outlet managers can't see each other's guest data.
Yes. Guests who message your number and click-in are automatically opted in for marketing broadcasts (per Meta's policy). You create a WhatsApp template, get it approved once, and can re-use it for every special. Broadcasts include a "Book a Table" or "Order In" button so every message has a conversion action. Sends are near-instant to thousands of opted-in guests.
Meta publishes country-specific rates per conversation category. Reservation confirmations and reminders fall under utility (lowest tier); daily-special broadcasts fall under marketing. WhatsMark charges 0% markup on Meta's published rates — you pay Meta directly through your Meta Business Account. Our subscription is separate.
We have a native integration with Petpooja. For other POS systems — Posist, Limetray, GoFrugal, or custom builds — WhatsMark accepts webhooks on order events and fires webhooks back on customer replies. Most POS systems that expose an API can be connected without code on your end.
Industries we also serve
Different industry? Same playbook, tuned for fit.
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